Communication is the core of every business. If you do not have effective communication between employees, suppliers and stakeholders there is no way your business is going to be productive. One of the most challenging aspects of this is communicating effectively with different departments, especially those overseas. However, using a chat app can be an effective solution. Here are some tips on using chat applications to full effect so you can communicate efficiently.
Choose a feature-rich application
There are many instant messaging apps available nowadays, but you need one that can make your business flourish. This includes features like task management, file sharing, and notifications which will enhance collaboration and improve productivity. For example, you'll no longer need to chase down files because they'll be uploaded onto a central database for all employees to access. You can also update the task management schedule to let other departments know where you're at with a certain project, ensuring that everything runs smoothly. This allows global teams to work cohesively together on projects across different time zones.
Select a chat program that allows you to use your native language
Opt for a chat app that has numerous language options, meaning that overseas departments can use it in their native language.
Get your employees to make a profile
Another benefit of chat apps is that a lot of them come with the option to make a user profile. This is especially important for communication between different departments at large companies. If you're unsure about a colleague's role, you can simply look at their profile and you will be able to determine how to best engage with them. And photos on user profiles can also help you learn who is who when you visit colleagues in offices overseas down the road. And at the very least just simply gaining access to a person's name without having to ask for it ensures for polite and successful communication.
Respect different cultures
Remember, the business culture in the UK is going to be entirely different than the business culture in India. You need to respect that people do things differently and research the various cultures by talking to your colleagues in those locations, conducting your own research online, etc.
Align tasks and time communications effectively
You need to have a plan of action in place for communicating. Consider the different time zones to determine when your work day is going to overlap with your colleagues in other locations. This will allow you to decipher what hours you have available to communicate with various departments so you can assign tasks and meet deadlines on your end.
Use video chat for clearer communication
Last but not least, take advantage of the video chat feature that comes with the best chat applications. This is a great way to ensure you're in sync about global activities. Find the days and times that work best for all relevant teams. When video chats include very different timezones, consider rotating the hours from meeting to meeting so that each team is best accommodated in its given location from time to time.
All in all, a chat app is clearly a must for any business that requires its employees to communicate with different departments. The benefits are extensive, allowing for effective collaboration and enhanced productivity across the globe